1. Introduction
These Terms and Conditions ("Terms") govern your use of the services provided by Kalka Bulk, a business unit of Elephy Group ("we", "us", "our"), and apply to all clients, contractors, and visitors who engage with our transport and logistics services or website at kalkabulk.com.au.
By requesting a quote, placing a booking, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.
2. Our Services
Kalka Bulk provides the following logistics and transport services across Australia, with primary operations based in Wedgefield, WA and North Fremantle:
- Break bulk and project logistics
- Bulk haulage and freight transport
- Bulk storage and container packing
- Mine-to-port transport
- Vessel loading and unloading
- Container dehiring and management
- End-to-end supply chain solutions for mining, heavy industry, and commercial operations
All services are subject to availability and may vary based on location, cargo type, and operational capacity at the time of booking.
3. Quotes & Bookings
3.1 Obtaining a Quote
Quotes can be requested by contacting us via phone at 0431 031 401 or email at support@kalkabulk.com.au. To provide an accurate quote, we require details including cargo weight, dimensions, pallet type, origin and destination, transit time requirements, and declared cargo value.
3.2 Quote Validity
Quotes are valid for 14 days from the date of issue unless otherwise stated in writing. Quotes are estimates only and may be subject to change based on final cargo details, fuel surcharges, or route changes.
3.3 Booking Confirmation
A booking is only confirmed upon our written acceptance and receipt of any required deposit. We reserve the right to decline any booking at our discretion.
4. Payment Terms
- Invoices are payable within the terms stated on each invoice, unless otherwise agreed in writing.
- COD payments are due at the time of service delivery.
- Late payments may attract interest charges and/or suspension of services.
- All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.
- GST will be added to all applicable services at the current rate of 10%.
- Customs duties, VAT, and import/export levies (where applicable) are the sole responsibility of the client.
5. Cargo & Client Responsibilities
5.1 Accurate Information
The client is responsible for providing accurate, complete, and timely information about cargo, including weight, dimensions, hazardous classification (if applicable), and any special handling requirements. Inaccurate information may result in additional charges or refusal of service.
5.2 Packaging
Cargo must be adequately packaged, labelled, and prepared for transport prior to collection. Kalka Bulk accepts no liability for damage resulting from inadequate packaging.
5.3 Prohibited Goods
Clients must not tender any goods that are illegal, prohibited, or restricted without prior written consent and appropriate permits. This includes but is not limited to: weapons, illegal substances, and unclassified dangerous goods.
5.4 Customs Compliance
Customs clearance is required by law for applicable shipments. While brokerage is included in our service, any applicable duties, VAT, and taxes are the client's responsibility.
6. Liability & Limitations
- Kalka Bulk's liability for loss or damage to cargo is limited to the lesser of the invoice value of the goods or the market value at the time of loss.
- We are not liable for indirect, consequential, or economic loss, loss of profit, or business interruption.
- We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to: weather events, road closures, industrial action, mechanical breakdown, or government authority actions.
- Claims for loss or damage must be submitted in writing within 7 days of delivery (or expected delivery date for lost cargo).
We strongly recommend clients maintain appropriate cargo insurance for all high-value or sensitive freight.
7. Safety & Compliance
Kalka Bulk is committed to the highest standards of safety across our fleet, people, and cargo. We comply with all applicable Australian transport laws, heavy vehicle regulations, and workplace health and safety (WHS) legislation.
- All drivers hold valid licences and certifications for the vehicles they operate.
- Vehicles are regularly inspected and maintained to comply with roadworthiness standards.
- Dangerous goods are handled in accordance with the Australian Dangerous Goods Code.
- Clients must ensure safe access is available at pick-up and delivery locations.
8. Tracking & Communication
Real-time shipment tracking is available for all active jobs. Our team will proactively update you on progress via SMS, phone call, or email at key milestones throughout the transport process.
Our operations team is available 24/7 to assist with enquiries. Standard business hours for administrative matters are Monday–Friday 8am–5pm and Saturday 8am–12pm (AWST).
9. Cancellations & Changes
- Cancellations must be made in writing with a minimum of 24 hours' notice prior to the scheduled pickup.
- Late cancellations (less than 24 hours' notice) may incur a cancellation fee of up to 25% of the quoted job value.
- Cancellations after a vehicle has been dispatched may incur full or partial charges at our discretion.
- We reserve the right to cancel or reschedule services in the event of unsafe conditions, equipment failure, or force majeure events.
10. Intellectual Property
All content on the Kalka Bulk website, including logos, text, images, and design, is the property of Kalka Bulk / Elephy Group and is protected by Australian copyright law. No content may be reproduced, distributed, or used without our prior written consent.
11. Governing Law
These Terms are governed by the laws of Western Australia, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be published on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
Kalka Bulk — Elephy Group
7 Pardoo Street, Wedgefield WA 6721
54 Bracks Street, North Fremantle WA
Phone: 0431 031 401
Email: support@kalkabulk.com.au
1. Introduction
Kalka Bulk, a business unit of Elephy Group ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By providing us with your personal information, or by using our website or services, you consent to the collection and use of your information as described in this Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, job title, and company name
- Contact details: email address, phone number, postal address
- Billing and payment information
- Cargo and shipment details you provide when requesting quotes or booking services
- Communications history (emails, phone call notes, messages)
2.2 Website Usage Data
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on the site
- Referring URLs and search terms
- Device type and operating system
This data is collected via cookies and analytics tools and is generally non-identifiable.
3. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our transport and logistics services
- Prepare and communicate quotes and invoices
- Track and coordinate shipments and provide delivery updates
- Process payments and manage accounts
- Respond to enquiries and provide customer support
- Meet our legal and regulatory obligations (e.g., chain of responsibility, dangerous goods compliance)
- Send service-related communications and, where you have consented, marketing materials
- Improve our website and service offerings
4. Disclosure of Your Information
We may share your information with:
- Service partners and subcontractors involved in completing your transport job
- Customs and government authorities where required by law
- Shipping lines and port operators for vessel loading operations
- IT and software service providers who assist us in operating our business (bound by confidentiality obligations)
- Payment processors for billing and invoicing purposes
- Legal and accounting professionals where required
We do not disclose personal information to overseas recipients except where necessary to facilitate an international freight job, in which case we take reasonable steps to ensure appropriate handling of that information.
5. Cookies & Website Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather usage analytics. You may disable cookies via your browser settings; however, this may limit certain website functionality.
We may use third-party analytics services (such as Google Analytics) to understand website usage patterns. These services may collect data in accordance with their own privacy policies.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure data storage systems with access controls
- Staff training on privacy and data handling
- Encrypted communications where applicable
While we take appropriate precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security of information transmitted to us online.
7. Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Client records relating to transport services are typically retained for a minimum of 7 years for legal and compliance purposes.
When information is no longer required, we securely destroy or de-identify it.
8. Your Rights & Access
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request that we stop sending you direct marketing communications
- Make a complaint if you believe we have mishandled your information
To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 30 days.
9. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. Your continued use of our services following publication of changes constitutes acceptance of the revised Policy.
12. Contact Us
For privacy-related enquiries, access requests, or complaints, please contact:
Privacy Officer — Kalka Bulk
7 Pardoo Street, Wedgefield WA 6721
54 Bracks Street, North Fremantle WA
Phone: 0431 031 401
Email: support@kalkabulk.com.au